Customer loyalty in all its forms has become the primary stake of digitalization in retail. Faced with international competition, retail functions now include all the front-office and back-office operations.
To satisfy the needs of the modern consumer, management systems that are transparent, profitable, fast, flexible and 100 % customer-oriented are needed. This is where Microsoft Dynamics 365 for Retail comes into action.
Real time multi-channel customer delivery and the response to their comments, necessitates a complex range of functions operating coherently and that are 100% reliable. Many companies simply do not have the IT systems and the capability to manage these requirements adequately, whereas the customer experience must never disappoint the consumer. The traditional retail software program suppliers focus on diverse individual disciplines but not the complete process from A to Z. Microsoft Dynamics 365 is the platform that enables you to handle all the challenges of e-commerce : retail shops, payment management, logistics, customer loyalty, management of loyalty cards ….
Isatech supplies the platform and the complete c et comprehensive enterprise retail management capabilities, with Microsoft Dynamics 365 ERP and CRM.
For all commercialization channels, our solutions supply all the good practices for managing commercial agreements, B to B and B to C which gather all the critical functions you would expect (Budgets, cascading discounts, advanced prices, logistics discounts, deferred, consumer prices, …), entirely integrated on a securitized high performance platform.
Microsoft Dynamics 365 is an ERP and CRM platform which works in a very scalable way for multi-sites, multi-companies, multi-countries … and multi- currencies. Integrated in other Microsoft products that you use on a daily basis, it facilitates your use of the applications and reduces the total ownership and exploitation costs.