Promote your brand by improving customer experience through your services. The integrated intelligence of our solutions offers a more personalized, faster service, and increases the quality of each of your interactions with your customers. The strong points of the Services Center platform:
Your customers will be able to use all your resources (customer portal, extranet, mobile applications, product knowledge base …) or to ask for support via text or chat operated by bots or service operators.
Manage several customer conversations simultaneously, maintaining the customer’s context and full service history on all channels to offer a omnichannel experience.
This allows operators and supervisors to understand the customers’ feelings in real time and across channels to be able to improve understanding of their problems and needs, with the aim of continuously improving your customer service.
Use chat for Dynamics 365, built on the Microsoft Teams communication platform, to interact with your customers in real time.
Engage with customers on the move thanks to the capacity of texting. Customers and operators use texting for asynchronous communication.
Plug in your bot, pre-formed and programmed, created on Microsoft Bot to start up conversations with omnichannel customers and transfer the context of the full conversation directly to an operator if necessary.