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Assistance & support

Be accompanied on a daily basis

Your business issues

In everyday life, you are faced with many challenges to keep your information in a high performance system.

  • lack of availability : your production line runs constantly and you need optimal responsiveness in case of failure,
  • cost problem : your service is a supplement to each problem in your information system. You have difficulty controlling your budget,
  • lack of monitoring : you lack visibility into the progress of maintenance following your incident reports,
  • lack of competence : you want a partner specializing in your business and your IT Tools.

 

 

Your business solution

We support you well beyond the integration of your projects. Our partner relationship is a long-term, performance, and in a constant process of optimizing your IT system. Our customizable media helps maximize operational efficiency, minimize downtime and increase the ROI of your projects :

  • you anticipate your blocking situations and make your staff availability and increased profitability of your information systems.
  • you optimize your costs with preferred rates with respect to the purchase of specific interventions. You budget more easily your recurring rates for services,
  •  you get a guaranteed uptime of your system meets your expectations. We are accessible 24/24 and 7/7 via our client area. We handle your requests quickly and guarantee traceability and complete transparency on the progress of résolutions.

Your difficulties are supported by our expert staff on the technologies you use. Your contacts occur at home or remotely, depending on the problem you are having. Our service center is a dedicated team to support and maintenance. They know your solutions and constraints related to your business.

Isatech accompanies you

We put our technical and functional business skills, at your service to assist you in your daily and future information system operations. For this, we offer different levels of support services covering all of our offers :
  • contracts updated Microsoft Dynamics NAV, AX or CRM software,
  • contracts hotline and maintenance,
  • contracts optimization services.