CRM : Customer Relationship Management - Understand needs
CRM : Gestion de la relation client

CRM : Customer Relationship Management
Understand, anticipate and manage the needs of your contacts

Why do you need Microsoft Dynamics CRM* ?

Your information system slows your growth. You are trying somehow to satisfy your customers, to sustain and develop your business activities, while expanding your client’s portfolio. However, you experience daily many difficulties in your sales and marketing management :

  • lack of relevant information on your contacts,
  • dispersion of information,
  • difficulty to detect, monitor and transform opportunities,
  • unsuitability of tools to the mobility of your sales team.

You wish to reduce your costs and increase the profitability of your sales and marketing management process, to increase the satisfaction and the loyalty of your customers, both for sales, marketing, and for customer service.

 

How can Microsoft Dynamics CRM help you ?

The CRM, a software possibly coupled or not with a solution of advanced office, allows you to increase your income by selling more and/or better and save money by organizing your selling process optimally. That is why we offer our customers Microsoft Dynamics CRM, a simple flexible business management,

  • increase your business efficiency with reliable and relevant customer data, accessible from anywhere, at any time on various devices (PC, laptop, smartphone, and tablet).
  • provide a clean service to your customers. Retaining your customers by customizing the answers you bring to them.
  • conduct a smart marketing. Your marketing efforts are targeted. You interact easily with clients and direct them better. You measure the impact of your campaigns and actions.
  • take advantage of the social web. Social networks bring you relevant information about your customers that allow you to better target your messages. At the same time you analyze the trends that affect your brand.

 

* Customer Relationship Management.